Dan Ryan is Featured in VoyageATL!!

Meet Dan Ryan of Team Ryan Automotive Service & Repair in Buford

Check it out here: http://voyageatl.com/interview/meet-dan-ryan-team-ryan-automotive-service-repair-otp-buford-ga/

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Today we’d like to introduce you to Dan Ryan.

Thanks for sharing your story with us Dan. So, let’s start at the beginning and we can move on from there.
The initial catalyst to starting Team Ryan Automotive Service & Repair was when I realized that I couldn’t change the direction of the ship I was on, so I decided to build my own ship. The ship I’m referring to is the large corporation where I spent 18 years as a technician. While the large corporation model has many benefits, I had aspirations that I realized only ownership could fulfill. There was so much room for a better experience for both technicians and customers. Simply put, I knew the community deserved better and I decided to take matters into my own hands.

After many dinnertime conversations with my wife, we decided to begin the pursuit of opening our own service and repair shop in the spring of 2013. We started by going to Small Business Association classes, then wrote a business plan that enabled us to acquire a loan to start our business. Then we researched suitable areas for our endeavor, found the right property, negotiated and closed on a building, built out that property, acquired the necessary equipment, created a marketing, financial and growth plan, and opened doors in the spring of 2015.

We will cross the threshold of four years in business April of 2019. I am extremely proud of what we have built but I feel like our full potential has still yet to be realized.

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
Starting a business is never a small task. The only easy thing about running a small business like Team Ryan Automotive is that we sleep well at night knowing we have performed to the best of our abilities making honest recommendations to our customers. We keep their safety top of mind while respecting that each has the prerogative to make their own decisions.

One of the largest challenges was the transition I had to make from being a full-time technician to a full-time business owner. This meant that I would need to take on many responsibilities that I wasn’t immediately familiar with. Even with two decades of industry experience, there have been huge challenges as I learn new skills such as service writing, managing people, leadership, managing vendor relationships, customer relations, contract negotiation, and parts procurement to name a few. I faced these challenges head-on by persevering through difficulties, identifying areas for improvement, seeking out training and specific advice from experts. I’ve learned that challenges do not completely go away after four years of business ownership; they just evolve and grow with you and your business. Coming to terms with this has been a challenge in itself. Continuing to experience challenges and obstacles does not equal failure. It is quite the opposite actually. I have learned to be thankful for the hardships in front of me, they are different and usually larger than the previous ones. This means I am growing as a person and we are growing as a business. That sounds like success to me.

Team Ryan Automotive Service & Repair – what should we know? What do you guys do best? What sets you apart from the competition?
Our mission as a business is to serve the community by providing honest vehicle care while empowering our customers to make the best decision for their situation. We explain the diagnosis of each vehicle in easy to understand language while showing our customers where the problem is and carefully illustrating our recommendations. Using digital inspections that include actual pictures of their vehicle that can easily be texted or emailed to our customers really help with this transparency. We also frequently take our customers into the shop where their car is on a lift to point out any issues that need attention so that people can see with their own eyes. It is a real-life version of show and tell! Our philosophy of providing exemplary customer service demands that we understand and serve the needs of each individual customer. We empower customers by presenting the vehicle issues in a down-to-earth way allowing for a no-pressure environment in which they can direct us on what they want to be completed. This practical approach keeps our shop focused on what’s most important, the customer.

We are here to be the local experts in quality auto service and repair, whether that is an oil service, vehicle inspections or diagnostics, brake service, engine or transmission replacement and so much more.

It is our personal drive towards social responsibility that motivates us to do our part in protecting the environment and support the community with our skills at a fair price. We take pride in offering an approach to customer service that is based on integrity and trust. While we certainly have the expertise and proven ability to diagnose and repair vehicles, what really sets us apart is how well we take care of the customers in our community. Our business is founded on treating people right and fixing their vehicle right the first time.

I was honored to be recognized in Georgia Trend Magazine’s 40 under 40 in 2018. We have been voted Best of Gwinnett every year we have been in business since 2015. The Gwinnett Chamber of Commerce has recognized us with their Small Business Rising Star Award. Team Ryan Automotive has been featured in both our local Suwanee Magazine and a national trade magazine Ratchet & Wrench. As an alumni of Gwinnett Technical College, I am invested in giving back to the community as a member of the Automotive Program Advisory Board and also a donor to the Scholarship Committee. Through this, I am able to provide real-world information and updates of the industry to the faculty and students. This year I was honored to be featured in their Alumni Scholarship video which highlighted successful graduates.

Auto repair is not usually known as environmentally friendly. We take pride in our environmental practices and have been recognized as Community Crusaders by Gwinnett Clean and Beautiful. Additionally, we are involved with other environmental organizations such as Elachee Nature and Science Center, and the National Parks Conservation Association. Further community involvement includes the Gwinnett Chamber of Commerce, North Gwinnett Kiwanis Club and multiple sponsorships of the youth sports programs in our community. Being recognized and able to contribute to our community in all these different ways makes us feel extremely proud.

To achieve growth and maintain stability we stay extremely focused on the customer experience. We serve a diverse community of all age ranges and understand that one communication method does not work for all. Adjusting our communication style to each customer is critical to establishing a true connection with that person. Team Ryan’s success is directly tied to having the right employees. For that reason, we are constantly looking for ways to create a stable and positive environment in which to work. As our business has grown over the last four years, we’ve gained stability through our continued focus towards treating people right. This goes for both customers and employees.

We plan to be a fixture in the community for the next few decades, and each day we work towards this by building long term trust rather than pushing for the short-term gains.

Too many of us grew up only seeing one kind of boss or leader in the media. The lack of representation for other groups reinforced harmful stereotypes and acted as a self-fulfilling prophecy, but would our opinion of what a leader looks like be different if the media did a better job at representing the true diversity of leadership in America?
A true leader is measured by how they treat people. This means all people, no one is above or below another person, we are all simply people. Leadership is about making a positive difference in others and making sure that impact lasts when you are not around. These qualities are not isolated to a single stereotype or education level. In fact, I find the best leaders are those that have the perspective of having nothing and working hard for everything they have earned. We cannot control what the media decides to show or not show us. We can control how it impacts us and how we respond to it. Each and every one of us has the ability to rise above the stereotypes, we just need to make the choice and do the work. Auto repair shops have the stereotype of being dirty, greasy, dishonest, and sometimes even rude or deceitful. Team Ryan Automotive made the choice four years ago to do the work and change the industry one repair at a time.

Where do you see your industry going over the next 5-10 years? Any big shifts, changes, trends, etc?
Automotive technology and design have progressed and changed more in the last ten years than in the last forty years prior to that. I think we will see an even larger advancement in technology over the next ten years. To say vehicles are no longer easy to work on is an understatement. The amount of dedication and training required to be a true professional in this industry is growing exponentially. Those that are dedicated to continued education and training will rise to the top and be masters of this trade. Everyone else will be gradually left behind fixing the cars of yesteryear clinging to a disappearing number of cars they are qualified to repair. Team Ryan Automotive has already invested in over 50 hours of technician classroom training in 2019 with another 21 hours scheduled in the near future. In my humble opinion, the repair shops willing to do this are the repair shops of the future.

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Thank You for Voting us Best of Gwinnett 2018!!

Team Ryan Automotive is a family owned service and repair shop that specializes in diagnostics for individuals and body shops. We are the best auto repair shop in our community. Check out our awards and community involvement to get to know us better and then give us a call to see for yourself! Friendly service with top quality auto repair!

BIG THANKS TO ALL OUR HAPPY CUSTOMERS FOR VOTING US BEST AUTO REPAIR OF GWINNETT IN 2016!

It is our pleasure to provide quality service and repair to the community.   For those folks that haven't visited us yet - We provide complete care for all truck repair or car repair needs.

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Let our team put a stop to your automotive battery problems, starter issues, or alternator troubles. Team Ryan Automotive is a family owned service and repair shop that specializes in diagnostics for individuals and body shops. We are the best auto repair shop in our community. Friendly service with top quality auto repair!

Check out all of the Best of Gwinnett Winners: https://goo.gl/GFGQEH

Is Your Car Ready for Winter Weather?

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ASE Master Technicians at Team Ryan Automotive recommend some simple steps to get your car winter ready. A little preventative maintenance goes a long way to give you peace of mind and help avoid the cost and hassle of a breakdown during severe weather.

“The last thing any driver needs is a vehicle that breaks down in cold, harsh winter weather,” said Rich White, executive director, Car Care Council. “A vehicle check before the temperatures drop is a sensible way to avoid the inconvenience of being stranded out in the cold and with the unexpected expense of emergency repairs.”

Here are the top 9 action items Team Ryan Automotive recommends:

  1. Have the battery and charging system checked for optimum performance. Cold weather is hard on batteries.

  2. Clean, flush and put new antifreeze in the cooling system. As a general rule of thumb, this should be done every two years.

  3. Make sure heaters, defrosters and wipers work properly. Consider winter wiper blades and use cold weather washer fluid. As a general rule, wiper blades should be replaced every six months.

  4. Check the tire tread depth and tire pressure. If snow and ice are a problem in your area, consider special tires designed to grip slick roads. During winter, tire pressure should be checked weekly.

  5. Be diligent about changing the oil and filter at recommended intervals. Dirty oil can spell trouble in winter. Consider changing to “winter weight” oil if you live in a cold climate. Have your technician check the fuel, air and transmission filters at the same time.

  6. If you’re due for a tune-up, have it done before winter sets in. Winter magnifies existing problems such as pings, hard starts, sluggish performance or rough idling.

  7. Have the brakes checked. The braking system is the vehicle’s most important safety item.

  8. Have the exhaust system checked for carbon monoxide leaks, which can be especially dangerous during cold weather driving when windows are closed.

  9. Check to see that exterior and interior lights work and headlights are properly aimed.

We recommend to keep your gas tank at least half full at all times to decrease the chances of moisture forming in the gas lines and possibly freezing. Drivers should check the tire pressure of the spare in the trunk and stock an emergency kit with an ice scraper and snowbrush, jumper cables, flashlight, flares, blanket, extra clothes, candles/matches, bottled water, dry food snacks and needed medication.

Did you know that Team Ryan Automotive checks all 9 of these recommendations as well as the tire pressure on your spare with every oil service?




Bike for Kids Donation Drive Success!

Big Thanks to those that contributed to our Bike for Kids drive! We feel that it is important to remember to be humble and grateful for what we have in this life. Giving back to those who wouldn’t have much of a Christmas otherwise makes a big difference! For some, this bike will be their only gift.

Huge thanks to all of the community members that supported this effort of new and used bikes!! A great big thanks to the team-members at Team Ryan Automotive for getting the used bikes in beautiful condition and ready to ride!

Team Ryan Automotive donates $2 For Every Facebook Page Like to the Humane Society of Northeast Georgia

Make your clicks count this Holiday Season! Simply “like” the Team Ryan Automotive facebook page and we will donate $2 per like up to a total of $1000 now through December 17th. In honor of our rescue, Sophia, who passed away this year at the elder age of 14, we want to help other homeless animals find forever homes by being an Adoption Angel for the Humane Society of Northeast Georgia. Help us reach our goal of $1000 by liking our page below.

Team Ryan Automotive Named as Finalist At The Gwinnett Chamber Pinnacle Awards

Team Ryan Automotive was named as a Finalist in the Rising Star category in 2015 and then Winning in that category in 2016. We have been honored to be a Finalist in the Small Business 0-5 employee category in 2017 and 2018. Hoping to bring home another win next year!

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To See All Finalists including Team Ryan Automotive click here. To See All Award Winners click here. Many respected and aspiring Gwinnett Chamber businesses were in attendance at this years award luncheon and conference.

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I hadn’t heard of Jesse Itzler before hearing his keynote speech at the Gwinnett Chamber Small Business Summit this year , but after hearing the enthusiasm and clarity in which he has pursued life, he is definitely on my radar now. His honesty about self doubt and overcoming it make him even more believable.

JESSE ITZLER only eats fruit 'til noon, loves Run-D.M.C., and enjoys living life "out of the box." In fact, he doesn't even have a box. The author of the New York Times bestseller, Living with a Seal, cofounded Marquis Jet, the world's largest private jet card company which he and his partner sold to Berkshire Hathaway/NetJets. Jesse then partnered with Zico coconut water, which he and his partner sold to The Coca-Cola Company.

He's a former rapper on MTV and wrote and performed the NBA's Emmy Award-winning "I Love This Game" music campaign and the popular New York Knicks anthem "Go NY Go." When he's not running ultra-marathons, eating vegan food or being a dad to his four kids, Jesse can be found at the NBA's Atlanta Hawks games, where he's an owner of the team. He is married to Spanx founder Sara Blakely. To find out more, check out: https://jesseitzler.com/

If you are curious about who the other speakers were at the conference, click here.

Team Ryan Automotive's Own, Dan Ryan Named 40 Under 40 By Georgia Trend Magazine

When Dan Ryan founded Team Ryan Automotive in 2015, he trusted that customers wanted what he would want in a mechanic. “All we have to do is be honest, fix what needs to be fixed, talk to our customers, inform and educate,” he says. “When you do those things, taking care of your customers, it promotes the type of relationships you want.”

Turns out, he was right. The company has grown 30 percent to 40 percent in sales each year. Team Ryan Automotive is the only ASE Blue Seal of Excellence-recognized shop in Hall County and North Gwinnett.

He and his wife and business partner, Shara, are ardent supporters of the local Kiwanis and promote environmental causes through their business, too, even recycling oil from vehicles and oil filters to heat the shop in the winter.

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For 22 years, Georgia Trend has celebrated the state’s rising stars under the age of 40. We’ve continued to watch as they advanced in their careers, achieved much success and positively influenced the lives of other Georgians.

This year’s group of inspiring young leaders represents government, small and large businesses, nonprofits, education, healthcare, banking and professional sports. They were nominated by readers throughout the state who know them well. From more than 300 nominations, the Georgia Trend staff made the final selections. We’re proud to share their stories.

http://www.georgiatrend.com/October-2018/Georgia-Trends-2018-40-Under-40/

"Luck Favors The Prepared"

One of my favorite new quotes: “Luck favors the prepared”

While it is important to walk in this world with confidence, it is just as important to remain humble enough know there’s still much to learn. The technical training that our team was able to participate in with the Nace Automechanika event this summer was invaluable. The new skills that our technicians brought back around advanced diagnostics as well as the enthusiasm good teachers provide permeated the whole team back at the shop.

Just last weekend Dan and I had the opportunity to attend Ratchet & Wrench Conference and meet other independent shop owners like ourselves. There were several hundred kindred souls with the passion to do right by customers and fix vehicles right the first time. With an industry that has come to be known for not being honest, it was refreshing to be among so many peers committed to being the change that the industry needs.

There is a certain amount of luck to help an entrepreneur succeed. However, I firmly believe that most of that luck has to do with the direction that one point their ship and the effort put forth in moving in the right direction. Education is a lifetime journey.

It’s almost fall! Time to Think About Your Coolant

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It might not actually feel quite like fall yet but we all know its coming! We know how much fun it is to take a drive through North Georgia to see the best fall colors. This is a good time to think about your engine cooling system. Regular inspections and pressure tests of your cooling system are of utmost importance, as is good maintenance by following the vehicle manufacturer’s recommended coolant change intervals.

As time passes, the protective anti-corrosive additives in the antifreeze break down and lose their effectiveness. But antifreeze has two other very important jobs as well:

  • It is used to decrease the temperature at which the coolant freezes.

  • It is used to raise the temperature at which the coolant will begin to boil.

It is also very important that the proper ratio of water to antifreeze is always maintained. Unless specified otherwise by the vehicle manufacturer, the coolant in most vehicles should consist of a mixture of 50% water and 50% antifreeze before being added to the cooling system. This 50/50 solution not only prevents freezing, but also preserves proper cooling properties.

Also concerning the antifreeze to water mixture ratio: adding more antifreeze to the mix (once again, unless otherwise specified by the vehicle manufacturer) to increase its percentage in the mixture is not better. Generally speaking, after the ratio exceeds more than about 65% antifreeze to 35% water, freeze protection can actually diminish, but even worse, heat dissipation can radically decrease, since the water is the primary substance used for this purpose. Antifreeze itself actually has fairly poor heat transfer characteristics. Having too much antifreeze in the mixture can actually cause engine overheating.

When having your mobile A/C system professionally serviced, insist on proper repair procedures and quality replacement parts. Insist on recovery and recycling so that refrigerant can be reused and not released into the atmosphere. To find out more about how Team Ryan Automotive is Eco-Friendly click here.